AM
Antoinette M

1 reviews | Active since Aug 2021

22 Mar 2022, 21:02

Pollen and Nomthandazo are rockstar consultants at Vodacom

I would like to appreciate and show gratitude to Nomthandazo in the upgrade department. You have changed my mind about Vodacom, there was a time I wanted to move and I wasn’t even interested on an upgrade. You have made a positive change to my experience with Vodacom! Big ups to Pollen, the consultant is for keeps, very thorough with his work. I felt like a valued customer, when he called to confirm my order. He went through every detail of my order. He confirmed everything and even sent an email to a colleague to confirm a minor detail with me still on the other side. I got my money’ worth of service. I feel there is a positive change at Vodacom. Pollen and Nomthandazo, are real gems! Thank you and deep appreciations for going the extra mile. You really know customer service and the Vodacom product!

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2022, 07:11
Official
 
Dear Customer, 
 
We are glad to hear of the service that you received. 
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. 
 
Regards 
 
Consumer Website Team