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sharon M
1 reviews | Active since Oct 2016
14 Jul 2025, 12:41
Policy not updated
I received my phone the 4th of July and sent through documents for the device to be insured on the 4th it’s the 14th it’s still not done. I received a sms saying that my pink iphone 13 is being added on to my insurance and yet i don’t even own a pink iPhone 13. The device that need to insured it’s iPhone 16pro max. They told me it’s 24 to 48 hours to be done it’s been days and days it’s still not done. I am furious 😡 with Vodacom this kind of service it’s worst. I have never received such bad customer service
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Replies (2)
Vodacom's replyOfficial
14 Jul 2025, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jul 2025, 11:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried calling back, but reached the voicemail. As per feedback from the Insurance Division, the policy was successfully updated to reflect the iPhone 16 Pro Max. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2025, 11:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried calling back, but reached the voicemail. As per feedback from the Insurance Division, the policy was successfully updated to reflect the iPhone 16 Pro Max. Regards Consumer Website Team
Best regards,