Policy documents for car assistance and medisure

*** 08 7 i have a contract with vodacom which they gave me additional services through an outsourced company, which insogned up for medi sure and car assist, i have numerous times requested for my policy documents, then then provided me a document which looks like a screen short from a web page specifying the car assist cover no policy number the documents does not have even my name, o jave further enquired but no reply... How do i begin to claim.. For what I'm covered for.. Does this service run with out assign6a client a policy number.. Which hospitals or clinics can onuse my medisure, ot really resicuous.. This outsource company is making vodacom look bad