Pointless to upgrade online

So i was/am due for an upgrade and i decided to do my upgrade online as one would expect it to be more efficient, little did I know that it can take 6 weeks to deliver a phone. would have been nice to have this information on the website, I only found it out after many many minutes on hold and 5 different hand offs. if I knew it would take 6 weeks I would have done it in store. this is ridiculous vodacom. any other online shopping site takes max 3 - 5 days. and they have the gal to send me a confirmation email saying my device is on the way. which evidently it is not. useless useless vodacom.