Pointless Call Centre and managers.
Attempted to upgrade my fiber line speed without success! It appears that the Vodacom Call Centre's main function is to play for time and results are irrelevant. Several calls and an equal number of broken promises later over the course of more than a week, I have given up and cancelled my request. No possibility of logging a complaint either, the same people who handle complaints are the ones I want to complain about!!
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Replies (2)
Vodacom's replyOfficial
30 Sept 2024, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2024, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2024, 08:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/04 at 08:01:48, you have confirmed the fibre has been restored. It is also confirmed the fibre line is on a 200mbps line.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2024, 08:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/04 at 08:01:48, you have confirmed the fibre has been restored. It is also confirmed the fibre line is on a 200mbps line.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,