1 reviews | Active since Dec 2013
Point of a contract
Vodacom need to look up the word meaning contract! I have numerous amounts of contracts with Vodacom and have been with them for many years, suddenly i get a notice in the post stating that my contracts will be increased, however i have signed a contract, and for a certain value for a certain amount of years, i queried this with the call center, and i was simply told that i can cancel my contracts if i was not happy and that it states in my policies that Vodacom may increase my contracts at any time, i then asked for a copy of where it states this, however they could not produce a signed copy of this. I am in the process of going over to anither network, who offer to pay up your existing contracts and move over, this is not the first or second incident i have have with Vodacom, the service level and attitude is pathetic, to tell a loyal customer with numerous amounts of contracts and who has supported Vodacom for years to simply cancel is not on at all.
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
