RC
Rita C
1 reviews | Active since Jan 2021
10 Mar 2023, 12:06
PM CONNECT..... VODACOM.......
So I get my statement yesterday 9th March and WOW.... You will never guess what... I AM STILL BEING BILLED for PM CONNECT... TO WHICH I NEVER SUBSCRIBED..... Vodacom sorted out the problem for December January..... but STILL I am being billed for 1 Feb to 28 Feb..... WOW. What can I do..... You cannot speak to a human and their BOT service well. whoever put that together..... nuf said...... then the BOT says I am learning...... I don't think so..........
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Replies (3)
Vodacom's replyOfficial
10 Mar 2023, 12:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2023, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Mar 2023, 13:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have added a WASP block to your line and have credit the charges on the March invoice. Regards Consumer Website Team
We have added a WASP block to your line and have credit the charges on the March invoice. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2023, 13:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have added a WASP block to your line and have credit the charges on the March invoice. Regards Consumer Website Team
We have added a WASP block to your line and have credit the charges on the March invoice. Regards Consumer Website Team
Best regards,
RC
Rita C's updateReviewer Update
11 Mar 2023, 08:37Please can someone explain to this 74year old what a WASP block means..... And, thank you for your assistance.
RC
Rita C's update11 Mar 2023, 08:37
Reviewer Update
Please can someone explain to this 74year old what a WASP block means..... And, thank you for your assistance.