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Owen K
1 reviews | Active since Oct 2020
08 Mar 2024, 07:45
PM Connect Subscription - Potential Unsolicited Inhouse Vodacom **** - POPI Act Breach
Vodacom,
After the Multichoice(showmax) subscription ****, I am now grappling with a PM Connect subscription mysteriously added to my Vodacom bill. For the last time, fix this nonsense ASAP if you want to avoid another "Please Call Me" situation.
Vodacom, you are blatantly violating the POPI Act, and my patience is running out. My contract is with Vodacom, and, as in the Showmax chaos, I was never asked or prompted to add these services to my contract. The fact that someone, probably within Vodacom, can freely subscribe on my behalf without an OTP via SMS or my email address is a blatant POPI Act breach. I repeat, failure to fix this immediately could cost Vodacom dearly.
Regards, Disappointed Customer
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Replies (1)0
Replies (1)Vodacom's replyOfficial
08 Mar 2024, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
