BM
Bradley M

1 reviews | Active since Sept 2019

19 Dec 2022, 20:20

PLS CHANGE YOUR DELIVERY PARTNER

Been a client with vodacom for a good number of years but the last contract I took, I now find myself asking what was i thinking of. Ordered a TV and a router, after about a week someone calls to confirm the order but doesn’t bother to notify that one of the the items is out of stock nor was I advised that the TV and the router will be done through different couriers. 4 days or so down the line I get an SMS saying the delivery will be via skynet ( the unprofessionalism by skynet courier is a story for another day). Now I m sitting excited to be getting my order then only to my surprise it’s only the router without a TV. Redeemed the TV voucher on the 13 of dec and sent thru a confirmation for the TV license the same day. On the 14 I was told they have received the license I should expect in 2 to 3 working from the 14th. Fast forward the delivery has now been push to the 4 of Jan.

Now as the client I m saying if I don’t have my delivery end of business 20/12/2022 then no one should bother delivering because I m not going to accept delivery

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2022, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BM
Bradley M's update07 Jan 2023, 06:05
Reviewer Update
052-2B4AC30F-004C. VODL15591

Att VodacomCan you please see to it that the above service request is attended to in a timely manner.

I tried to give your delivery partners an opportunity to get their act together but it seems as if all I did was grant them another opportunity to fool me again