MV
Marelise V
1 reviews | Active since Mar 2009
03 Feb 2020, 14:01
Plenty of excuses and no solutions
I renewed my contract in November, didn't get the package I was promised and subsequently have been trying to reverse my renewal and get my number on prepaid. The reversal alone has been "an open inquiry" for 4 weeks. Not to mention the cellphone insurance I canceled in November, canceled again in January and that I am still seeing on my bill.
Is this what Vodacom customers can look forward to when they sign up with you? 4 weeks of unresolved queries, and then being billed for things that are already canceled?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Feb 2020, 16:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2020, 16:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Marelise V's updateReviewer Update
03 Feb 2020, 16:43That is the same stock standard response every single Vodacom complaint gets, and I'm sure that is the only response Vodacom will ever give (I speak from experience).
Is this how your customers can expect to have their queries "resolved"?
Is this how your customers can expect to have their queries "resolved"?
MV
Marelise V's update03 Feb 2020, 16:43
Reviewer Update
That is the same stock standard response every single Vodacom complaint gets, and I'm sure that is the only response Vodacom will ever give (I speak from experience).
Is this how your customers can expect to have their queries "resolved"?
Is this how your customers can expect to have their queries "resolved"?
MV
Marelise V's updateReviewer Update
10 Feb 2020, 15:23My issue is still unresolved, I am still unable to cancel my contract. When I call customer care, upgrades, cancellations, or retentions, no-one is able to help me, and they all suggest I speak to one of the other departments.
Vodacom's customer care is driving me crazy, is that the only thing they are equipped to do?
Can they not resolve customer queries?
Vodacom's customer care is driving me crazy, is that the only thing they are equipped to do?
Can they not resolve customer queries?
MV
Marelise V's update10 Feb 2020, 15:23
Reviewer Update
My issue is still unresolved, I am still unable to cancel my contract. When I call customer care, upgrades, cancellations, or retentions, no-one is able to help me, and they all suggest I speak to one of the other departments.
Vodacom's customer care is driving me crazy, is that the only thing they are equipped to do?
Can they not resolve customer queries?
Vodacom's customer care is driving me crazy, is that the only thing they are equipped to do?
Can they not resolve customer queries?