MM
Megan M

1 reviews | Active since Oct 2021

02 Mar 2026, 09:08

**** plek !!!

Vodacome adds money to your contract without consent , when you call to cancel your insurance they send you an sms saying its canceled and then they dont when your bills run in arrears because of negligence they threaten to cancel your number. When you call in to get the correct amount you are faced with rocky consultants who think they know it all. Who drop the call in your ears. They dont listen and think they kbow better. I wanted to pay my arrears but they have dramatic amounts added after the sms confirmed the insurance was canceled in January already. I have recorded calls where the consultants are ****y and do not listen managers apparently do not want to speak to clients. So here we are we already have 1 case submitted to the magistrates court because of vodacome it seems I will have to submit another. DO NOT CHOOSE VODACOME DONT BE DUMB!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2026, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team