DB
D B
1 reviews | Active since Jun 2016
25 Jun 2020, 17:30
Please Vodacom Sales phone me, you blocked my number!
Please can Vodacom Sales phone me? I am unable to phone you as I have been blocked by Vodacom for high number of calls to Vodacom. Reason, I'm on the old M2 system, and not the C3D system, which unfortunately 80% of the home based call centre agents do not have access to. I sadly, then have to wait for them to phone me back. Of course, this does not happen. Call number 33, since 10 June 2020, and now both my husband and my cell numbers blocked, and the "Bot" doesn't work, as selecting Option 10 "Speak to a human" also says it's blocked, so I cannot resolve it, except via Hello Peter.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jun 2020, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2020, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DB
D B's updateReviewer Update
26 Jun 2020, 10:11Thank you, Nogwanda did phone me. However, had to transfer me to Rewards Department and I was cut off. This was the 36th time now. Please phone me again.
DB
D B's update26 Jun 2020, 10:11
Reviewer Update
Thank you, Nogwanda did phone me. However, had to transfer me to Rewards Department and I was cut off. This was the 36th time now. Please phone me again.
DB
D B's updateReviewer Update
05 Jul 2020, 11:37Thank you Junade and the Vodacom social media team for restoring my faith in Vodacom. Please can Junade be duplicated 100 times over, he did exactly as he said, clockwork came back each step of the way, attending to my new contract! Well done, there are gems amongst them, sometimes takes a few strikes to get the gem!
DB
D B's update05 Jul 2020, 11:37
Reviewer Update
Thank you Junade and the Vodacom social media team for restoring my faith in Vodacom. Please can Junade be duplicated 100 times over, he did exactly as he said, clockwork came back each step of the way, attending to my new contract! Well done, there are gems amongst them, sometimes takes a few strikes to get the gem!
DB
D B's updateReviewer Update
08 Jul 2020, 07:08Junade Social Media team.
Why did I get offered R59 package that gets debited to me for R65? In advance too? That wasn't the offer, R59 was what I was offered and accepted. Reverse the overcharge! Nie man!
Why did I get offered R59 package that gets debited to me for R65? In advance too? That wasn't the offer, R59 was what I was offered and accepted. Reverse the overcharge! Nie man!
DB
D B's update08 Jul 2020, 07:08
Reviewer Update
Junade Social Media team.
Why did I get offered R59 package that gets debited to me for R65? In advance too? That wasn't the offer, R59 was what I was offered and accepted. Reverse the overcharge! Nie man!
Why did I get offered R59 package that gets debited to me for R65? In advance too? That wasn't the offer, R59 was what I was offered and accepted. Reverse the overcharge! Nie man!