CL
Christopher L

1 reviews | Active since Jun 2015

16 Feb 2018, 18:38

Please Vodacom, leave me unsubscribed from any and all pay services!!!!!!!!!!!!!!

Really, how many more complaints do i have to type into this web site? I am beyond frustrated, only logical thing remaining for me is to port to another service provider.

Yes i have received the once of R55, and yes anybody is gratefull for free airtime; but really somehow vodacom got it right to block certain subscriptions to which im gratefull; but i just received a sms from + ********** ********** 24 telling me i have just subscribed to Vuclip games @ R5 a day.!!! I was driving, not even close to my phone and the internet! Now explain this to me! How could i click on something if im not on my phone, and worse of all i immediately went to cancel subscriptions and guess what it comes as 3 different subscriptions! So there you go another R15 gone at least from another subscriber without ever knowing where it went and most importantly why??? Really i think i shall just port this number, it seems that is the only way i am going to put this matter to rest.

0
Replies (1)
Vodacom
Vodacom's reply17 Feb 2018, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team