Please Vodacom - do something right
<p>1) I have asked to be deregistered from voice identity, and was told I was off, but still asks me to say that stupid line "At Vodacom my voice is my password". Aaaaahh how irritating!!!</p> <p>2) How convenient not to have anywhere working to buy data.... Not by calling, or app, or *111#....now you charge out of bundle. Nice.</p> <p>3) Now when your app starts working it can't take a OTP! I get an sms with the OTP, its already entered in the app but when I login, it says sorry your number (they that just sent the sms to) doesn't match/incorrect.</p> <p>4) I upgraded on 17 March, keep being told repeated by sms that my quotation was processed and then it processes nearly a month later, so they pro-rata my data!!!!!! </p> <p>I AM AT MY END.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Lesley
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Lesley
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
