1 reviews | Active since Apr 2017

12 Apr 2017, 20:48

Please Vodacom - do something right

<p>1) I have asked to be deregistered from voice identity, and was told I was off, but still asks me to say that stupid line "At Vodacom my voice is my password". Aaaaahh how irritating!!!</p> <p>2) How convenient not to have anywhere working to buy data.... Not by calling, or app, or *111#....now you charge out of bundle. Nice.</p> <p>3) Now when your app starts working it can't take a OTP! I get an sms with the OTP, its already entered in the app but when I login, it says sorry your number (they that just sent the sms to) doesn't match/incorrect.</p> <p>4) I upgraded on 17 March, keep being told repeated by sms that my quotation was processed and then it processes nearly a month later, so they pro-rata my data!!!!!! </p> <p>I AM AT MY END.</p>

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Apr 2017, 10:13
Official

Hi Lesley

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,