CS
Carmen S
1 reviews | Active since Mar 2022
06 Sept 2024, 13:38
PLEASE VODACOM
Can you please use a different courier service. We have ordered from Vodacom and RAM was supposed to do the delivery. They gave our parcel to someone else and said it would take 24-48 hours to fetch this parcel and fix the situation, by that time the ***** will be long gone. The call center consultant who I spoke with at RAM was extremely rude and when I asked her how this mistake was made, she simply refused to say another word until I hung up the call. I don't want to refrain from using vodacom but if this is your only courier company I would consider it. My husband even received an email stating that he, himself had signed the parcel.
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Replies (2)Vodacom's replyOfficial
06 Sept 2024, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2024, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Carmen S's updateReviewer Update
08 Sept 2024, 11:11Thank you for your efficient and fast response in handling this matter.
CS
Carmen S's update08 Sept 2024, 11:11
Reviewer Update
Thank you for your efficient and fast response in handling this matter.
