JM
John M

1 reviews | Active since Mar 2018

06 Aug 2024, 11:12

PLEASE VODACOM, ALLOCATE THE PROMISED 70 MINUTES DAILY FOR 3 DAYS AND KEEP YOUR PRICES REASONABLE FOR ALL YOUR LOYAL CUSTOMERS

The following cell phone numbers has ***, ***, ***. We buy airtime and purchase minutes for the above numbers on regular basis.

Complaint 1: The price of minutes keep on changing, R13, R15, R18 for 3 days, The more we buy, support Vodacom the more, the price go up. isn't good to support Vodacom, how does Vodacom show a gesture of appreciation to its loyal customers???

Complaint 2: No matter what the price is, it is alleged that we are given 70 minutes each day for 3 days, but in reality we are given less than 40 minutes each day. could you please check the following numbers *** and *** for yesterday (05 August 2024 from 20h00). It has been going on like that for a long time. PLEASE VODACOM, THE LARGEST NETWORK COMPANY IN THE WHOLE UNIVERSE, DO YOUR BEST FOR YOUR CUSTOMERS THE SAME WAY, FULFIL YOUR PROMISES, STOP DENTING YOUR REPUTATION.

0
Replies (1)
Vodacom
Vodacom's reply06 Aug 2024, 12:40
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team