MK
Mr. Kernohan

1 reviews | Active since Jul 2012

26 Oct 2015, 05:56

Please use data bundle in order of expiry date

I specifically request that Vodacom uses mobile data packages in order of ascending expiry date. While i have more than 6GB available on a top up balance that expires 15 Nov, you are (according to your own mobile app) already using data from a recurring bundle that does not expire until 25 Nov. Please change your policy to always use the data from the bundle that is expiring first.

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2015, 07:27
Official
Hello Mr. Kernohan,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team