MK
Mr. Kernohan
1 reviews | Active since Jul 2012
26 Oct 2015, 05:56
Please use data bundle in order of expiry date
I specifically request that Vodacom uses mobile data packages in order of ascending expiry date. While i have more than 6GB available on a top up balance that expires 15 Nov, you are (according to your own mobile app) already using data from a recurring bundle that does not expire until 25 Nov. Please change your policy to always use the data from the bundle that is expiring first.
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Replies (1)Vodacom's replyOfficial
26 Oct 2015, 07:27Hello Mr. Kernohan,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply26 Oct 2015, 07:27
Official
Hello Mr. Kernohan,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
