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Eezy E

1 reviews | Active since Mar 2012

30 Nov 2020, 06:46

Please urgently assist with reactivation of my line

Vodacom, please assist me with reactivation of my cell number. I lost the sum card just before lockdown and then couldn't go for sim swap. When I tried to do a sim swap now, I was told my line is deactivated. I am even prepared to take out a cellphone contract for the line.

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Replies (5)
Vodacom
Vodacom's reply30 Nov 2020, 07:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EE
Eezy E's update30 Nov 2020, 12:03
Reviewer Update
You can reactivate it. Please do not lie to me. Yes I am aware of T&C's. However, you can activate the line again on your side.

I also ordered Fibre yesterday, till date no one has contacted me to arrange installation. What is the delay?
EE
Eezy E's update01 Dec 2020, 10:10
Reviewer Update
Vodacom, I am still waiting. When will my Fibre be installed?

No contact nothing has been made to make arrangements?
EE
Eezy E's update01 Dec 2020, 16:48
Reviewer Update
Vodacom, stop wasting my time man. Do you not care about contacting clients to give them an update. When will my Fibre line be ready?
EE
Eezy E's update01 Dec 2020, 16:50
Reviewer Update
How long does it actually take you to actually install