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neomatsena N
1 reviews | Active since Apr 2016
10 Jan 2019, 13:24
Please unsubscribe me. The contract has expired 2 years ago already!!!
My account number is ********** 70
I have been trying to cancel my subscription with Vodacom for over a year now. The contract expired in 2017 and to date they are still billing me I was reassured that my subscription has been cancelled only to be billed again This after I was told to settle the amount of 750 of which I paid 850 just to be sure.
Please remove me from your subscription Vodacom. The modem number is ********** 070
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Replies (2)
Vodacom's replyOfficial
10 Jan 2019, 14:02Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 14:02
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
nN
neomatsena N's updateReviewer Update
12 Jan 2019, 22:21Still no call from Vodacom and the matter has still not been resolved
nN
neomatsena N's update12 Jan 2019, 22:21
Reviewer Update
Still no call from Vodacom and the matter has still not been resolved