AN
Anele N
1 reviews | Active since Apr 2011
31 Jan 2018, 10:53
Please unsubscribe
Please would you kindly assist me by unsubscribing my number from 2 subscriptions I don't know about.
One is Online Content and is deducting R2.50 daily I think The other is Content - Vodafone Live and it is deducting R7.00
Please kindly advise what these services are for and unsubscribe my number please.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jan 2018, 11:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 11:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Feb 2018, 11:08Dear Anele,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that I have cancelled the subscriptions tot eh WASP and VLIVE services.
Your number is credited with R287.00.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2018, 11:08
Official
Dear Anele,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that I have cancelled the subscriptions tot eh WASP and VLIVE services.
Your number is credited with R287.00.
Regards,
Vodacom Consumer Website Team
Best regards,
AN
Anele N's updateReviewer Update
04 Feb 2018, 13:22Thank you very much, I wasn't expecting a credit but I'm absolutely thrilled that you did. Please continue with the great customer service. Much appreciated.
AN
Anele N's update04 Feb 2018, 13:22
Reviewer Update
Thank you very much, I wasn't expecting a credit but I'm absolutely thrilled that you did. Please continue with the great customer service. Much appreciated.