JP
Jan P
1 reviews | Active since Jan 2013
31 Jul 2015, 10:04
Please train your staff
I visited the Vodacom 4U shop in wonderpark, on 30/08/2015 to request if I was available for an upgrade. The consultant who was helping me informed me that I was due for an upgrade, when starting the process to upgrade the consultant informed me that I can only upgrade the following day. Arrival of the following day and trying to execute the upgrade again, the same consultant told me no not today again the following day, she only came across this information by calling vodacom.<br> <br> I tried calling my local brach in Mafikeng but as always they do not have stock<br> <br> Please train your staff better<br> I think it might be better to move to a rival network.
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Replies (1)Vodacom's replyOfficial
31 Jul 2015, 12:33Hello Appel001,
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
Best regards,
Vodacom's reply31 Jul 2015, 12:33
Official
Hello Appel001,
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
Best regards,
