Please stop *****ing my money for non service, I want to change to another better service provider.

I wish I could give minus 1000 stars. There are no words. For the past year we had the worst internet reception in the Danielskuil Area, I reported it with Vodacom about 10 times and reported them on Hello peter 3 times. Each time someone contacted me very surprised that we are having difficulties with the internet reception. Last time they said that the towers are congested. If they are not able to give the service I am paying for each month, why am I not allowed to cancel my contracts and go to a service providers that actually provide the service I am paying for.