Please stop making promises and fix the problem!!!!!

<p>The story thus far:</p> <p><br />2016/12/23:- Since I upgraded my package with Vodacom my number sending function does not work. I have called Vodacom now 4 times already to get it fixed. Every time the agent tries some or other "process" to set it right and every time I must wait for the "process" to finish. Then 3 hours, then 24 hours, then 3 working days, and so it continues. My last reference number is 1- ********** 310479. Can somebody please fix this problem?<br />Reply:- Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>2016/12/29:- On 2016/12/23 I wrote: Since I upgraded my package with Vodacom my number sending function does not work. I have called Vodacom now 4 times already to get it fixed. Every time the agent tries some or other "process" to set it right and every time I must wait for the "process" to finish. Then 3 hours, then 24 hours, then 3 working days, and so it continues. My last reference number is 1- ********** 310479. Can somebody please fix this problem? Notwithstanding the promises that somebody would attend to this problem I am today still sitting with the same problem, Is it really to much to ask of Vodacom????<br />Reply:- Dear Customer, Thank you for making us aware of your complaint.<br />Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>2017/01/01 - Please try something else than the standard useless reply that somebody will contact me - that did not happen!!!</p>