RS
Romy S

1 reviews | Active since Jul 2009

30 Nov 2016, 17:21

Please stop deactivating my mailbox

<p>Roughly every six weeks I have to re-activate my mailbox so I can receive voice messages. It's a pain having to re-record a new message and re-set the mailbox every few weeks when I suddenly become aware that no one can leave messages for me again!</p> <p> </p> <p>Surely the ability to have people leave voice messages should be a standard part of a cell phone service, so why have you set my account to de-activate the mailbox every few weeks?!</p> <p> </p> <p>For many years I had one message, one mailbox, without a problem. Now suddenly, the service gets taken away from me every few weeks. Please leave my mailbox as it is!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,