XG
Xavier G
1 reviews | Active since Apr 2025
21 Apr 2025, 21:20
Please stay away from Vodacom.
Incompetence redefined! Absolutely use-less upgrades/terminations dept. Absolutely useless collections dept. only 2 possible points of contact that are useless (*** and ***)
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Apr 2025, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2025, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
XG
Xavier G's updateReviewer Update
24 Apr 2025, 19:48Thank you for the quick response on this review. Now, let's wait and see what the final outcome looks like.
XG
Xavier G's update24 Apr 2025, 19:48
Reviewer Update
Thank you for the quick response on this review. Now, let's wait and see what the final outcome looks like.
XG
Xavier G's updateReviewer Update
02 May 2025, 16:53I was contacted by the cancellations department and assured that the contract is now cancelled. I also requested that the number be cancelled.
Still no feedback about the corrected overdue balance from the collections department.
Still no feedback about the corrected overdue balance from the collections department.
XG
Xavier G's update02 May 2025, 16:53
Reviewer Update
I was contacted by the cancellations department and assured that the contract is now cancelled. I also requested that the number be cancelled.
Still no feedback about the corrected overdue balance from the collections department.
Still no feedback about the corrected overdue balance from the collections department.
XG
Xavier G's updateReviewer Update
12 May 2025, 14:43Just now noticed that my credit score got downgraded thanks to Vodacom's inability to cancel my contract in time. My score now reflects late payments for 2 months while all my payments were made in time, except for the attempted theft by the collections department.
XG
Xavier G's update12 May 2025, 14:43
Reviewer Update
Just now noticed that my credit score got downgraded thanks to Vodacom's inability to cancel my contract in time. My score now reflects late payments for 2 months while all my payments were made in time, except for the attempted theft by the collections department.