RN
R N

1 reviews | Active since Mar 2009

25 Mar 2015, 17:04

PLEASE SORT THIS OUT !!!

I recently complained about a prepaid simcard that had been 'discontinued' by Vodacom. The Sim and the credit were eventually reinstated, but despite promises that I would be contacted, I still hear nothing from their legal department as to why i) they persist in contravening the Consumer Protection Act in this manner, and ii) why they can't notify me first if they want to cut my sim off. Come on Vodacom - is it so difficult to get one of your 'legal eagles' to call me???

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2015, 10:46
Official
Hello RHNewman,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,