tB
theunis B

1 reviews | Active since Oct 2013

15 Nov 2016, 12:37

Please review my account

<p>To who it may concirn.</p> <p>To have instant recharge available I thought it would be great but it has become a unnecessary inconvenience. Every month I get overcharged and then I have to write a complaint so that you can fix my account.i really don't enjoy to complain every month about the same situation.</p> <p>I recharged with two R29 vouchers(as the operater from customer care confirmed) and I got billed R108.please look into it,fix it and then deactivate the instant recharge from my account.buying airtime from my bank app would be a better option.</p> <p>Please feel free to get in touch with me for any enquiries. </p> <p>Thank you.</p> <p>Theunis Bosch.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team