MT
Molete T
1 reviews | Active since Jul 2020
13 Jan 2021, 20:54
Please reverse the charges
When Vodacom decided to cancel my contract unilaterally, they then reversed my discount and charged me a reconnection fee when I questioned their acts. They then processed a debit order during the month without my content and when I rejected it they keep charging me money for the unpaid debit orders. However, I only pay what is rightfully my monthly fees without the debit order charges or the reconnection fees because they are the ones that were to be blamed for cancelling the contract without engaging with me. Please fix your errors as this is impacting my credit rating and I can't survive with a bad credit record simply because you are bully enough to charge me for you w rong doings. Please!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jan 2021, 07:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2021, 14:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2021, 14:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
MT
Molete T's updateReviewer Update
15 Jan 2021, 17:25Dear Vodacom
Please share the feedback with me the originator as I do not have any feedback on this issue. It's not constructive to say I have been g given feedback when there is none on my side and I would not have logged this complaint. Please provide as such.
Please share the feedback with me the originator as I do not have any feedback on this issue. It's not constructive to say I have been g given feedback when there is none on my side and I would not have logged this complaint. Please provide as such.
MT
Molete T's update15 Jan 2021, 17:25
Reviewer Update
Dear Vodacom
Please share the feedback with me the originator as I do not have any feedback on this issue. It's not constructive to say I have been g given feedback when there is none on my side and I would not have logged this complaint. Please provide as such.
Please share the feedback with me the originator as I do not have any feedback on this issue. It's not constructive to say I have been g given feedback when there is none on my side and I would not have logged this complaint. Please provide as such.