ES
ERIC S

1 reviews | Active since Mar 2014

02 Feb 2016, 13:25

Please restore my service

Dear Vodacom,<br> <br> Could you please restore the service to my cell phone, as I am all paid up. My January bill was normal and I received a text message saying the bill had been paid on time, as per usual. (The phone just says \searching.\")<br> <br> I am using HelloPeter because, obviously, I cannot call you (so as to be put on hold indefinitely).<br> <br> Also, could you please refund the 2,000 rands for when you overbilled me for out-of-bundle data usage, and then softlocked my phone. The softlock messed up my phone and I had to take it to iFix. In fact, the phone is now showing those same symptoms again--no interface screen, just the white Apple logo blinking on and off. <br> <br> Why am I not able to just buy new data bundles with my phone when I run out? <br> <br> Thank you."

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2016, 14:13
Official
Hello Eric_Cape_Town,

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team