Please Resolve Vodacom

I am writing this review on behalf of assisting my mother Maria Laubscher. During early November my mother asked me to assist her to migrate her numbers back to SmartXS + from the Uchoose Flexi 175, she sufferd a Stroke 6 or 7 weeks prior and had difficulty in speech and her left arm also the English Launguage. On Phoning 135 a lady assisted unfortunatly name unknown, she insisted my mom speak after i advised her of the problem, however she had to answer important security questions, i informed the lady that my mother has speech problems but she was right next to me, on explaining that my mother wants to migrate back to SMART XS+ she informed me that a migration was already done and pending with a migration fee od R 402.00 which she informed me was not right and that she will refer this to the back desk to review and reverse the R 402.00 which she said was wrong because my mother is not migrating to a lower package which made sense. A day later we received a call saying that the R 402 charges was taken off and no migration charges will be billed to the account. However on 1 December on Invoice Number H2-PPHFM we noticed that the Migration Fee of R 402.00 reflected. I immediatly assisted my mother and sent an e mail to *** ref no EC-1ZA1-2DCUYO, Zeldah Rambau, after informing this issue to this person, she could not pick up any Migration Fee billed. I explained this has been noted on the My Vodacom App under the billing section. I was informed to send a screenshot to the relevant department with the ref number in subject line. It has been a week since and no further communication. I have sent 2 e mail queries to the agent who was assisting with no feedback up to now. At this moment the account is showing arrears of R 332.00 because of this unresolved query. Further on i was questioned on why i am involved in this, and this all after explaining the whole situation. I feel this is very unsensitive, and one feels like being handled like a ********. I dont accept this, at all. My mothers account has always been up to date, as I personally pay both her contracts, and i have the use of 1 handset, this was also queried, Unacceptable ! There is absolutely NO Foul Play or any Wrong doing, all we want is for this matter to be resolved, previous with the Uchoose Flexi 175 my mom could not even buy data or use airtime to call while there was Airtime available, we reported this but nothing was done, a 5 Gig complimentary Data was given but not to her phone but the phone i am using, data was not transferrable, if my mom had another emergency she would not have been able to contact anyone. On occasion my mother is alone at home, so she needs to communicate if anything goes wrong. I find this very upsetting and not the way Vodacom should go about resolving issues. Yet up to now, the Migration query of R 402.00 has not been resolved. And according to Vodacom i am NOT ALLOWED to assist my own mother ??