Please resolve my upgrade issues!

I have 2 numbers that I have been trying to upgrade.

Cell Number 1 - I was able to upgrade via the app and selected the Huawei P30 Lite on the uchoose flexi 175 package for R269. The order was successful and I have received an order number.

Cell Number 2 - The app did not allow me to upgrade. I therefore app**** online for the Huawei P30 Lite and received a message that someone from vodacom will contact me. They have tried contacting me on Monday however I was in a meeting. Towards late afternoon, Vodacom contacted me and I answered however after 5 seconds the call was cut. I then received a message to say that Vodacom could not get hold of me and that they will try calling me again, which was Tuesday. They called once. When Vodacom did call, I answered and again after 5 seconds, the call was cut. I then received a message that I need to call in as Vodacom is unable to get hold of me. I called in and spoke to Lebo.

I explained to Lebo that I upgraded cell number 1 and was trying to upgrade cell number 2 but could not do so. Lebo then says that the black friday deal is not available for upgrade. However I did apply when the deal was still available. Lebo also said that there is no upgrade on the system for cell number 1. I gave Lebo the order number however she said that there are no upgrades in progress.

I received a message last night that my package will be couriered to me. So please tell, how was it possible that I could upgrade on the app and I am receiving messages that the order is in progress yet Vodacom does not see any upgrade on their system. Please also help me resolve the online application that I have done and I want the black Friday deal as I app**** when the deal was in available. Lebo did try putting me through to the online upgrades however I held on for so long. Please assist urgently!