Please resolve my complaint - Vodacom 3rd complaint posted no action

Unresolved Money Owing To Me, Since April 2019

Day 5 No Response, riposted - they don't give a damn!

Craig S | 10 Sep 2019, 10:54

Vodacom I will post this complaint every day until you have resolved it! This is my 3rd Hello Peter post on this issue. I have only heard from you once!

1) I require a full break down of all Vodacom debits with reasons/details starting from March 2019. 2) I require a full refund of Wanaruka at R7 per day, I have no idea what this is and I never signed up for it or anything but my contract! 3) What was the start date of Wanaruka? 3) I require a credit on top of Wanaruka of +/- R1808.85 the outstanding owing to me.

Vodacom Reference numbers 24 April Ref:1-**********3917 02 May Ref:1-**********0237 24 July Ref: 1-**********1298

All these queries were closed without confirmation or a recon.

Account History 01 March R1717.02 Dr 01 April R1716.02 Dr 18 April R3000 Dr 03 June R871.70 Dr 01 July R4812.86 Dr 06 Aug R2700.02 Cr 02 Sept R4175.69 Dr

Ongoing - Wanaruka R7 p.d what is this? And how long has it been going off my account.

This is a shorter letter to the original but it explains my confusion, frustration and your poor customer service!

Vodacom you are creating chaos in my cash flow, by constantly debiting, not debiting and crediting amounts without reason or recon.