Please resolve

I since bought airtime via the Vodacom app using masterpass to pay for the airtime on the 27th of August 2021. Till today I still have not received my airtime or money and Vodacom is giving me the runaround. I tried contacting them but they tell me the bank must reverse my money. When I go to the bank they say Vodacom has already made banking so the money is in their account and they can't reverse it which makes perfect sense, since it is only on the Vodacom app were it's showing pending. Went to a Vodacom outlet still couldn't get help since the agent there call helpdesk and also don't get help. Till today the airtime I bought still shows pending on the Vodacom app, and I can't get this resolved.