Please release my fibre line so that Mweb can connect me
Vodacom please can my fibre line be released so that Mweb can connect me. I've been told 3 times that the line has been released. Mweb says they need proof from Vodacom. Vodcom says the line has not been released and my IP has expired which means i have no connectivity again. Pleeeeeeeze I'm begging Vodacom to please release the line. It's just really frustrating and disruptive. Every morning and night I have to climb a ladder to switch on and off the security light which work on wifi switches amongst other inconveniences.
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Replies (3)
Vodacom's replyOfficial
10 Dec 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Dec 2024, 15:19If Vodacom is unable to release the fibre immediately line as promised since beginning of the month then please just reconnect me as it affects my work and others who are working.
's update10 Dec 2024, 15:19
Reviewer Update
If Vodacom is unable to release the fibre immediately line as promised since beginning of the month then please just reconnect me as it affects my work and others who are working.
's updateReviewer Update
10 Dec 2024, 15:35Please be advised that the consultants that do contact me are unable to help me. They pacify me for a day or so by apologising and promisingt o deliver but don't. This is not very good for the brand. Strange. There seems to be no accountability. Vodacom's purpose is a general statement - "to connect for a better future" which doesn't include the individual user which makes sense .
's update10 Dec 2024, 15:35
Reviewer Update
Please be advised that the consultants that do contact me are unable to help me. They pacify me for a day or so by apologising and promisingt o deliver but don't. This is not very good for the brand. Strange. There seems to be no accountability. Vodacom's purpose is a general statement - "to connect for a better future" which doesn't include the individual user which makes sense .