Please refund my money

Item: Vodacom
Rating: 1
Author: lerato M

I reported a *****ulent transaction where a person stole my husband s ID and opened a contract. In November Vodacom confirmed that it was a *****. Vodacom is still taking money from my account, R1600. When you speak to customer care, there are no answers.

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Replies (1)

Vodacom's replyOfficial

15 Feb 2025, 12:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Feb 2025, 12:11

Official