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Anna D

1 reviews | Active since Oct 2015

07 Oct 2015, 08:58

Please read this about vodacom

My vodacom account was recently locked due to non payment, So yesterday as soon as I got out of hospital I went to make my payment at standard bank about 10.00am. I was due R455 so I paid R460 inside the bank.<br> So The afternoon I saw my contract was still lock S about 15.00 I called contracts department and was told it take about 5 hours for the money to reflect.<br> At 7 that night still nothing. so I called again. I then couldn't come through and had to leave a alternative number so someone would call me back, left 3 different numbers. <br> Its now 9.00AM THE NEXT DAY and no one has called me. I called again and finally got through to gugu with a very bad attitude told me it takes up to 24 to 48 hours. for my phone to be switched on.<br> Can you all see that two different stories about times. And they have a option to call you back but it doesn't work.<br> You should close your doors because you do not know whats going on, you boast you are the best in the country, but your service is ****, and the people you employ doesnt know what their job is.<br> Please check your recordings, I have both if you need it. And its posted on you tube.<br> P.s switch my phone on. AS i have paid.

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2015, 12:29
Official
Hello trev***0,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,