SN
Sheldon N
1 reviews | Active since Jun 2017
20 Oct 2023, 10:56
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i am fuming right now as i was due for an upgrade so I decided to call the vodacom contact centre and upgarded, withig few mintues I recived an sms that my quotation has been processed and few hours later i recived another sms that the order has been cancelled, WHAT THE **** ?????????????????? Dear Sheldon Naidoo, your Modify Order USSD-*** for your Vodacom number *** has been cancelled.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2023, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2023, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2023, 09:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the order was not cancelled and is currently awaiting dispatch from the Warehouse and the bundle is active.
Plesae see below notificatiion sent:
Dear Sheldon Naidoo! We've received your Vodacom order K***, and it will be dispatched soon. Regards Consumer Website Team
Plesae see below notificatiion sent:
Dear Sheldon Naidoo! We've received your Vodacom order K***, and it will be dispatched soon. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2023, 09:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the order was not cancelled and is currently awaiting dispatch from the Warehouse and the bundle is active.
Plesae see below notificatiion sent:
Dear Sheldon Naidoo! We've received your Vodacom order K***, and it will be dispatched soon. Regards Consumer Website Team
Plesae see below notificatiion sent:
Dear Sheldon Naidoo! We've received your Vodacom order K***, and it will be dispatched soon. Regards Consumer Website Team
Best regards,