Please provide a service !!!

I’m beyond frustrated ! In October 2018 I requested for Mobile no ********** to be transferred to my individual name - submitted the required documentation, including banking details for debit purposes. After following up on numerous occasions with the Vodacom shop, i was informed that the transfer was eventually completed and that i was able to migrate my package to a more affordable package !!! So YES your delay in processing my application cost me money!!

In January 2019 I noticed that no debit had gone off my account. I pro-actively managed this by visiting the Vodacom shop and was advised to contact ********** – ONLY after contacting the Call Centre and speaking to Consultant - Koketso, the debit order was activated (You already had a record of my banking details!!!). On the very same day i received a call advising me that my account was in arrears !!!! I'm was disgusted ! Further this this, you have affected my credit score !!!!! i PRIDE myself in paying my debt on time !!!! THIS IS UNACCEPTABLE !!!