AM
Amhed M
1 reviews | Active since Aug 2020
06 Aug 2020, 12:34
Please please assist
Was stuck in the EU for the duration of the world lock down for a couple months unfortunately I couldn’t come in the country to keep my cellphone number active now Vodacom decided to recycle my number and I did advice that I’m traveling abroad.
I spoke to consultant to assist me however was moved from pillar to post . Covid happened and we in unprecedented times and process will not be business as usual.
My contact number that needs to be put back on is ***
I can be contact on ***
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Replies (2)
Vodacom's replyOfficial
06 Aug 2020, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Aug 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2020, 15:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the number would have been inactive for 120 days and this would be the reason why the number was deactivated and recycled. Regretabbly we can not reinstate the number. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2020, 15:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the number would have been inactive for 120 days and this would be the reason why the number was deactivated and recycled. Regretabbly we can not reinstate the number. Regards Consumer Website Team
Best regards,