Please pay my bank charges

The last time I spoke to an agent at Vodacom Gateway - this person works for Vodacom NOT me. So when I ask stop the debit order then if a form must be filled in - would i know that or the person working for Vodacom. So amazing when the legal department that only called me once were quick to hand me over to their lawyers. Now they debit me diff amounts so you cant even do a stop payment . So 125.00 per month and 500 extra fees I could have paid on my Vodacom account! Who is going to pay my bounced debit order fees? Why is there a legal department if you pass the buck to someone else? To charge me more money to pay you? Who thinks of these things? Do you actually think how can we benefit our clients or how can we make more money?? Then you delete my cell number from your system - how do you want to call me?? Who had that bright idea? Then I called in and gave YOU MY NUMBER then after ONE attempt you hand me over to a lawyer? REALLY? The person handing you over is never the person who called you - I want u to tell me based on what grounds did u hand me over? How many times did YOU call me?? I'm reporting u to Ombudsman even better arrange a meeting for me with your CEO. I am waiting