Please pay me back the money you took and agree you actually owe me

Item: Vodacom
Rating: 1
Author: Caron M

Here I am, once again, trying to resolve my issues with Vodacom. It took me a lot of time and angst to get them to credit mer for services never received. I now have the credit but not the money! Lots of phone calls but all they do is send me a statement once a month telling me they owe me R1178.68. It was easy enough to DEBIT me - now can they please PAY ME BACK what they took.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Feb 2021, 11:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Feb 2021, 11:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Caron M's updateReviewer Update

09 Mar 2021, 07:04

Thank you for returning my money

Caron M's update09 Mar 2021, 07:04

Reviewer Update

Thank you for returning my money