NF
Nicole F
1 reviews | Active since Mar 2018
07 Nov 2022, 19:07
Please make your cancelations easier
Vodacom why is it so difficult to cancel a contract. The contract term has already ended its frustrating to be dealing with the same issue for weeks. All I want to do it cancel the contract. Tellom has a way easier process with out consulting almost refusing to allow one to cancel and try to force one into taking new contracts.
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Replies (4)
Vodacom's replyOfficial
08 Nov 2022, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2022, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NF
Nicole F's updateReviewer Update
09 Nov 2022, 13:15Vodacom failed yet again! After calling me the consultat dealing with my line called me yet again to say I need to cancel international romaing in order for them to cancel my contract. After I told him I did that 2DAYS AGO and they said they can't because someone from another department already tried to do it. He says I MUST CALL CUSTOMER CARE AGAIN. Which I did even though at this point I am beyond annoyed then the consultant says my contract is cancelled she doesn't know what the cancelation department is talking about. SO VODACOM WHAT IS THE RIGHT THING OR DK I HAVE TO CALL IN FOR THE 10TH TIME TO FIND OUT IF MY CONTRACT IS CANCELLD. BESIDES THAT NOW I AM BILLED AGAIN FOR ANOTHER MONTH EVEN THOUGH I HAVE BEEN TRYING TO SORT THIS OUT SINCE OCTOBER
NF
Nicole F's update09 Nov 2022, 13:15
Reviewer Update
Vodacom failed yet again! After calling me the consultat dealing with my line called me yet again to say I need to cancel international romaing in order for them to cancel my contract. After I told him I did that 2DAYS AGO and they said they can't because someone from another department already tried to do it. He says I MUST CALL CUSTOMER CARE AGAIN. Which I did even though at this point I am beyond annoyed then the consultant says my contract is cancelled she doesn't know what the cancelation department is talking about. SO VODACOM WHAT IS THE RIGHT THING OR DK I HAVE TO CALL IN FOR THE 10TH TIME TO FIND OUT IF MY CONTRACT IS CANCELLD. BESIDES THAT NOW I AM BILLED AGAIN FOR ANOTHER MONTH EVEN THOUGH I HAVE BEEN TRYING TO SORT THIS OUT SINCE OCTOBER
Vodacom's replyOfficial
11 Nov 2022, 10:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team on the 09-11-2022 and they have assisted by processing the cancellation successfully. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2022, 10:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team on the 09-11-2022 and they have assisted by processing the cancellation successfully. Regards Consumer Website Team
Best regards,
NF
Nicole F's updateReviewer Update
23 Nov 2022, 13:18Again struggling to cancel legal cover on my account. What is it with vodacom you guys are terrible. I've been transfered to 5 different departments to cancel the legal cover yet no one can process the cancelation again. Yet another wasted hour on vodacom.
NF
Nicole F's update23 Nov 2022, 13:18
Reviewer Update
Again struggling to cancel legal cover on my account. What is it with vodacom you guys are terrible. I've been transfered to 5 different departments to cancel the legal cover yet no one can process the cancelation again. Yet another wasted hour on vodacom.