Please, let me upgrade before 12/2018!

<p>Onca again this business is driving me up the walls! I was suppose to be able to upgrade my contract this month but my contract was changed telephonically a couple of months ago and now they are telling me I can only upgrade December 2018. So my husband (in whose name the contract is) spoke to customer services about this and specifically the fact that when the contract was changed he asked the consultant if it would impact the upgrade date to which the consultant rep**** that it would not. So customer service promised to listen to the recording of that conversation and get back to him, which they did, thank you very much. So they agreed that the contract is eligible for an upgrade this month and promised it would be changed on the system. They even called back two days later to let us know that it has been changed so we went to do the upgrade and guess what? The system still believes the contract can only be upgraded December 2018. This was two weeks ago and still I can't upgrade. When will this be fixed? December 2018?</p>