Please let me talk to a person!

Am I the only person who would like to talk to a human being if I have a problem, and not a chatbot? Phoned the 082 135 number so that I could find out why Vodacom decided I didn't need the international roaming that I have had for years (a fact I only discovered when I was at Heathrow, but that's another story), and an IVR voice gave me options, when I chose the one I thought was closest (there doesn't appear to be an option on the main menu to talk to someone), I was told that Tobi, their ChatBot, would send me an SMS. I want to talk to a person (the fact that the SMS hasn't come through yet just proves their technology doesn't work!) How do I talk to a Vodacom Customer Care Agent - or don't they exist anymore?