Please let me out of this Vodacom hell hole

Vodacom is the worst network ever, I have still not received my phone after claiming through Vodacom insurance. It has been four months now, this is ridiculous...I have spoken to two of their call center managers, Annalisa and Sindy both of who like their employer makes empty promises. Can someone please help me, I don't know what to do anymore. I am a pregnant woman that has to struggle without a phone, I have been patient and understanding but for how long still?? Vodacom just does not care, as long as they debit my money every month... Please someone help me!!