EE
Estelle E
1 reviews | Active since Mar 2009
10 Jul 2022, 09:06
PLEASE KEEP YOUR PROMISES TO YOUR LOYAL CUSTOMERS!
I was contacted by a lady with the name of Queen mid June to upgrade my contract. She repeatedly said the upgrade would come into effect on 1 June. On the vodacom app it shows my account is now R500+ while Queen said the contract would be R350. When I read all the other complaints about Vodacom it seems things are not going too well for Vodacom customers at the moment.
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Vodacom's replyOfficial
10 Jul 2022, 13:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2022, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EE
Estelle E's updateReviewer Update
11 Jul 2022, 16:39I made a typing error stating the contract would become effective 1 June, but it was actually supposed to become effective 1 July 2022. Thanks.
EE
Estelle E's update11 Jul 2022, 16:39
Reviewer Update
I made a typing error stating the contract would become effective 1 June, but it was actually supposed to become effective 1 July 2022. Thanks.