AM
Ayton M
1 reviews | Active since Mar 2009
15 Feb 2021, 14:15
Please, just let me cancel. I'm sick of you guys
Vodacom, I've been a customer for nearly 20 years. But slowly, billing items have accrued and and I haven't been able to get rid of them. In December I started the cancelation process and now they're not finalising it. The rep on the phone was almost smug that I was struggling. I asked him what he would do and he smugly tried to sell me a contract.
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Replies (2)
Vodacom's replyOfficial
15 Feb 2021, 15:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Feb 2021, 15:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Ayton M's updateReviewer Update
19 Feb 2021, 11:56I was contacted by Vodacom representative and he resolved my issue while on the line. I am 100% happy with the representative, and the way they handled the call. My 0% rating is for Vodacom as a company, and the way their system(s) make it very, very difficult to actually leave.
AM
Ayton M's update19 Feb 2021, 11:56
Reviewer Update
I was contacted by Vodacom representative and he resolved my issue while on the line. I am 100% happy with the representative, and the way they handled the call. My 0% rating is for Vodacom as a company, and the way their system(s) make it very, very difficult to actually leave.