Please just give me feedbac****

<p>I gave an instruction in March to cancel my contract at the end of April 2016. </p> <p>This date came and went and my contract was not cancelled. I called in and spoke to numerous people, each who said they would put through a transaction to cancel. Everytime I waited the 24-48 hours, nothing happened and I called again to be told there was nothing showing on the system and they would put through the request again.</p> <p> </p> <p>According to the vodacom app my account is on prepaid but I have received an email showing that I will be invoiced for another contract month. I cannot get through to the call centre because I am being told that I have exceeded my call centre calls for the month (REALLY?!). I have sent three emails which have gone unanswered.</p> <p> </p> <p>Please just cancel my contract and move me over to prepaid, and make sure my debit order doesn't go off this month. I just want confirmation that this has been done. Please!</p>