Please just cancel my contract , It's over. I am done.

Item: Vodacom
Rating: 2
Author: Stefan M

Your IVR quickly got me through to the right department, but your staff don't listen to my request. I call you from *** at 9:15 to close ***. The consultant tried to retain me 5 times, i kept saying no thanks. She kept offering me tablet and data deals without end. It was so unproffesional. After I dropped the call giving up she kept trying to call me back. Sheesh

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Replies (1)

Vodacom's replyOfficial

12 Nov 2020, 10:48

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Nov 2020, 10:48

Official