Please just action our request
Hi, can someone please just do as we ask on ref ***. We are a bit sick of being told a consultant will call us. They never do. Please just action the request to get both numbers moved back to the previous contracts before the top-up contracts. Top-Up is not working for us. Just please do it. Why is it so hard? I own both numbers in question. *** and ***.
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Replies (3)
Vodacom's replyOfficial
20 Aug 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Aug 2021, 15:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2021, 15:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that contact was made and query resolved. Regards Consumer Website Team
Best regards,
's updateReviewer Update
21 Aug 2021, 11:53Thank You. Someone called and the issue is sorted. Pity I had to Hellopeter this to get a response
's update21 Aug 2021, 11:53
Reviewer Update
Thank You. Someone called and the issue is sorted. Pity I had to Hellopeter this to get a response